Threw up the window to let smoke from woodstove go out of the house and broke both latches on the window. I have been back to store multiple times where they were purchased, and they say they'll put in a call, but nothing has happened. They did tell me that this is a Silverline window. The description on the invoice is "8501 8501 Double Hung 35.75x60.875 White LowE StdGlass Argon HalfScrn Foam DP45 DoubleLock SillAngle HeadExpdner U-Factor" Actual Size 35 3/4 x 60 7/8 Rough Opening 36 x 61 5/8. The locks have a red reflector that shows when the window is not locked. I certainly hope that you can help me with this part--I need 2 of them. Faye
Need window locks for Silverline vinyl window
Home Owner from Blair, SC
May 21, 2022 11:36 am
6 Replies
Emily from SWISCO
May 24, 2022 1:19 pm
Hey, Faye.
We'd be happy to help but could you show us some pictures of the window locks in question? I will do my best to assist from there.
Thank you!
Home Owner from Blair, SC
May 25, 2022 9:35 am
I may not have been as clear as I should have been in my first contact--the replacement parts needed are the parts that you slide to release the window to tilt out. Both on each end of the window are broken. One picture shows the latch that needs replacing, and the other picture shows the latch and window lock for identification purposes--(the locks with the reflector are not broken).
2 user uploaded images
Emily from SWISCO
May 25, 2022 9:59 am
Gotcha! Thanks for clarifying. Your latch looks like a dead ringer for our 26-408 but compare our dimensions with your old latch to confirm this matches what you're looking for.
Home Owner from Blair, SC
May 30, 2022 9:19 am
Thanks so much--that's exactly what I needed, and I have ordered the replacement latches.
Emily from SWISCO
May 31, 2022 8:12 am
Thank you for your order! Let me know if you need anything else and good luck with the repair!
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