Need window parts

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Quick Learner from Colorado

Feb 18, 2021 5:40 pm

The the spring loaded bar seems to be ok - the plastic angled parts that mount onto the window are broken.

5 user uploaded images

5 Replies

Casey from SWISCO

Feb 19, 2021 10:02 am

Hello,

I would recommend starting with our 18-188 top sash guide and carefully comparing the dimensions of our product page to yours. If you notice any difference, please provide us with your exact measurements and we can go from there. Thank you!

Quick Learner from Colorado

Feb 19, 2021 11:42 am

Thank you for the reply. my part is dimensionally the same as 18-188 however the hole on the top portion is oval-shaped, I'm not sure that matters- this feature is visible in picture #2. Please advise if this is necessary or does not matter / will not affect the functionality.

Casey from SWISCO

Feb 19, 2021 1:01 pm

As long as the dimensions match up and the screw installs in the center of the sash, the 18-188 should work for you. The elongated hole can provide more diversity of the installation hole is offset on the sash, so you may want to check your sash before ordering.

Quick Learner from Colorado

Feb 19, 2021 2:20 pm

Perfect! Thank you for the help. This customer communication system is a great tool, very convenient and your prompt response is also very helpful.