New Balances not working properly

A quick learner from arizona says:
December 23, 2020
After struggling to find a correct balance for my windows, Swisco provided me a link to a custom balance, which I ordered. (D194610, 1529069)

I attempted to replace the balancers this weekend. I think you have the balencer correct. Unfortunately the top sash guide broke during testing the sand or window.

When I removed the balancers and sash, one of the balancers was broken.

I now need a new balancer, and 2 ( I would prefer 8 ) top sash guides.

Searching your pictures, guide 18-188 looks correct, but the dimensions are off, and the downward facing catch tooth is missing.

18-127 is close dimension wise but missing the top screw hole, and the top has extensions that mine does not.

Pictures attached. I would like my window to be back together please..
Thumbnail of the uploaded file named JPRace 1.jpg
Thumbnail of the uploaded file named JPRace 2.jpg
Thumbnail of the uploaded file named JPRace 3.jpg
Profile picture of Casey
Casey from SWISCO responded:
December 28, 2020

Hello, thanks for writing. I have e-mailed you a custom order link for one balance, based on what you ordered in your previous discussion. In regards to your sash guide, we don't have that exact product. I agree the 18-188 looks to be the closest stylistically. I would also consider the 18-166 and 18-199. The key dimension is going to be the width, to ensure a proper fit. 
5/8" Top Sash Guide, Seasonall
5/8" Top Sash Guide, Seasonall
18-127
$1.92
5/8" Top Sash Guide
5/8" Top Sash Guide
18-188
$1.44
5/8" Sash Carrier, Jordan
5/8" Sash Carrier, Jordan
18-199
$3.92
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
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