New Balances not working properly

A quick learner from arizona says:
After struggling to find a correct balance for my windows, Swisco provided me a link to a custom balance, which I ordered. (D194610, 1529069)

I attempted to replace the balancers this weekend. I think you have the balencer correct. Unfortunately the top sash guide broke during testing the sand or window.

When I removed the balancers and sash, one of the balancers was broken.

I now need a new balancer, and 2 ( I would prefer 8 ) top sash guides.

Searching your pictures, guide 18-188 looks correct, but the dimensions are off, and the downward facing catch tooth is missing.

18-127 is close dimension wise but missing the top screw hole, and the top has extensions that mine does not.

Pictures attached. I would like my window to be back together please..
Thumbnail of the uploaded file named JPRace 1.jpg
Thumbnail of the uploaded file named JPRace 2.jpg
Thumbnail of the uploaded file named JPRace 3.jpg
Profile picture of Casey
Casey from SWISCO responded:

Hello, thanks for writing. I have e-mailed you a custom order link for one balance, based on what you ordered in your previous discussion. In regards to your sash guide, we don't have that exact product. I agree the 18-188 looks to be the closest stylistically. I would also consider the 18-166 and 18-199 . The key dimension is going to be the width, to ensure a proper fit. 

How to Repair a Jammed Window
How to Repair a Jammed Window
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at