New balances

A contractor from Manchester NH says:
Hello I am looking for New balances for these windows. this is a customer's home and none of her windows work correctly
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Emily from SWISCO responded:

Hello!

If you only need the shoe, start by comparing your dimensions to our 15-236. If you need the entire balance, I recommend our S795-30 with the 30B spring strength option. Just note, your old shoe won't be compatible with this new balance since ours lacks that groove in the metal channel. 

A contractor from Manchester NH says:
I ordered the 15-236. They came in one day and I already have a few of them installed in the windows. They work perfectly and do exactly what I sought out to do thank you and Steve for all the help. Great customer service
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