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Tom from SWISCO responded:
November 5, 2014
Hey, Thiago. It's very hard to determine what balance you have without seeing the originals for comparison. Do you have an identical window in the house that might use the same hardware? If so, I'd like to see pictures of their balances. If not, things will be a little trickier. Tell me the weight of your sash and the height of the visible glass and we can try to work something out.
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Paul from SWISCO responded:
November 17, 2014
Thank you. If the height of the visible glass is 20" and the weight of the sash is 12.5 pounds, then I recommend our S390-21 channel balance with a 2030 option. I cannot guarantee that this will work, but I think it is your best bet.
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Paul from SWISCO responded:
December 9, 2014
Ah, I see. Did you make sure to measure just the visible glass? That's how we base the size of balances. If you gave me the size of the whole sash, including frame, then it would have been too big. Based on what you show me here I think a S390-19 with an 1830 option could work. I apologize for the trouble.
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Paul from SWISCO responded:
December 30, 2014
Awesome, glad to hear it!
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