New chanel balance

A quick learner from San Diego says:
November 4, 2014
Hi my name is Thiago and I'm needing the chanel balance for our windows here. We don't have de old one but I'm sending the measures (below) and pictures of the window if it help. Can you send us the model and price with shipping for San Diego area? We need of 04 pieces!

Thank You,
Thiago
User submitted photos of window hardware.
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Tom from SWISCO responded:
November 5, 2014
Hey, Thiago. It's very hard to determine what balance you have without seeing the originals for comparison. Do you have an identical window in the house that might use the same hardware? If so, I'd like to see pictures of their balances. If not, things will be a little trickier. Tell me the weight of your sash and the height of the visible glass and we can try to work something out.
A handy person from San Diego says:
November 16, 2014
Hi Tom we don't have the old balance anymore and the another windows are diferent. We finally got the weight It's about 12.5 pounds and the height is 20 inches. I hope that you figure it out for us! Thank you Thiago!
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Paul from SWISCO responded:
November 17, 2014
Thank you. If the height of the visible glass is 20" and the weight of the sash is 12.5 pounds, then I recommend our S390-21 channel balance with a 2030 option. I cannot guarantee that this will work, but I think it is your best bet.
A handy person from San Diego says:
December 5, 2014
Hi Paul we got the channel balance here but I think that is too big for our windows because it doesn't close. Please take a look at the pictures... Maybe I majored wrong or the channel balance S390-21 is not for this kind of window. Can you help us again with??! FYI the balance was good!

Thank You,

Thiago.
User submitted photos of a window balance.
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Paul from SWISCO responded:
December 9, 2014
Ah, I see. Did you make sure to measure just the visible glass? That's how we base the size of balances. If you gave me the size of the whole sash, including frame, then it would have been too big. Based on what you show me here I think a S390-19 with an 1830 option could work. I apologize for the trouble.
A handy person from San Diego says:
December 30, 2014
Hey guys we got the right channel balance here! It's working now! Thank you for the help and patience!
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Paul from SWISCO responded:
December 30, 2014
Awesome, glad to hear it!
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