Hey, Thiago. It's very hard to determine what balance you have without seeing the originals for comparison. Do you have an identical window in the house that might use the same hardware? If so, I'd like to see pictures of their balances. If not, things will be a little trickier. Tell me the weight of your sash and the height of the visible glass and we can try to work something out.
Hi Tom we don't have the old balance anymore and the another windows are diferent. We finally got the weight It's about 12.5 pounds and the height is 20 inches. I hope that you figure it out for us! Thank you Thiago!
Hey guys we got the right channel balance here! It's working now! Thank you for the help and patience!
Awesome, glad to hear it!