New channel balance

Sorry to hear the Series 380 Channel Balances didn't work for you. You can review our Return Policy here. I believe the issue is the bottom nylon shoe. The Series 380 comes with our 15-005 shoe attached. This shoe has a depth, or 'heel-to-toe' measurement, of 1". Your balances though might have shoes that are 7/8" deep, in which case you'd need balances with our 15-029 shoes attached. Please confirm your old shoe's depth to confirm, and we'll go from there.