New operator doesn't connect to the sash

Quick Learner from Illinois
Apr 15, 2024 5:11 pm
I bought the 39-312 awning operator, but:

Attached are pictures of original (brass) vs. plastic that was received. The plastic slider does not fit into the window track - it is too wide. The brass plate is 2 3/4" long by 7/8" wide.
Your assistance in identifying the correct replacement part is appreciated.

operator arm brass attachment operator arm brass attachment operator arm brass attachment
3 user uploaded images
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Emily
Emily from SWISCO
Apr 17, 2024 10:10 am
SWISCO
EXPERT

Hello!

Thanks for reaching out to us. I'm afraid we don't sell an operator that uses the same brass guide shown here. However, the 39-312 you purchased is compatible with the 39-512 track which we think is worth considering. Have a look at the specifications and see what you think. 

Alternate image for 39-512
Alternate image for 39-512

Close up view of the channel guide end
Close up view of the channel guide end

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Products and resources found in this discussion
SS 13-7/8" Awning Operator Track, Truth
SS 13-7/8" Awning Operator Track, Truth
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$7.70
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Truth Pivot Shoe Roto Awning Operator, 11" Arms
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