New pivot shoe to fix my window

A quick learner from 60104 says:
May 28, 2020
I need help fixing my window. I need a new pivot shoe. Two of the photos show the broken part. But my shoe is not the same size as the one that I see on your website. All of the dimensions are correct except for the height. The height of the shoe that you sell (15-070) is two inches. Mine is one and three quarter inches. I think it will probably work but I would like your advice. I sent different photos so that you can see my whole window mechanism. Thanks, Pete
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Tom from SWISCO responded:
June 2, 2020

Good morning! Thanks for reaching out to us. I am confident that our 15-070 will work for you. I've had many customers use it for your exact model before and report back to me with their success. 

The height isn't a vital measurement for pivot shoes, in general, since there's plenty of room in the track for whatever height necessary.
A quick learner from 60104 says:
June 2, 2020
Hi Tom,
I have decided to replace all of the hardware on this window. And if it goes well I will do the rest of the windows. I will need to buy two spiral balances. Can you tell me, by looking at the photos, which type/model spiral balance I will need? If not how do I know which type to get? I know I have to measure their length. I suppose I am supposed to measure it when the spiral is completely inside the tube. Is that right? Thanks, Pete
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Tom from SWISCO responded:
June 3, 2020

You'll want either the Series 900 or Series 600, depending on the diameter of the outer tube. When measuring length, you also only count the outer tube. Do not measure the spiral rod that extends out. Each Series' respective store page shows you how we measure.
Thermal Gard Pivot Shoe
Thermal Gard Pivot Shoe
15-070
$4.72
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