New window balancer

A home owner from 92078 says:
Hi, I need to order replacement window balancers but cant work out the correct size. So here are some photos, please help! Thanks Gary
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Emily from SWISCO responded:

Hi, Gary.

It looks like your bottom fitting is missing or has broken off. We'd be happy to help but we'll need to see some pictures of your bottom fitting to determine which Series of balances you'll need.

Thank you!

A home owner from 92078 says:
Hi Emily,

Here are some photos of the bottom fitting. Please let me know if you need more info or photos.

Thank you for your help!

Gary.
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Emily from SWISCO responded:

Thanks for the additional pictures, Gary! With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. If the stamp on your balance is "2650" then you'll need the 2650 spring strength option. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A home owner from 92078 says:
Thank you for your help!! I just placed my order.
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Emily from SWISCO responded:

You're very welcome! We appreciate your business; if you have any future hardware questions or repairs, you know where to find us! 

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