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Emily from SWISCO responded:
February 21, 2023
Hello! Given that this is a wood window, our Series 500 spiral balance and 17-012 bracket (sold separately) may be able to be used as a replacement. Look over the specifications and see what you think. When it comes to determining the proper length, you have to get the height of just the visible glass and then add 3" if it's for the bottom sash and 1" if it's for the top sash. For example, if the visible glass is 15" high for both sashes, then you want an 18" long balance (bottom sash) and a 16" long balance (top sash). As for figuring out the proper tip color, you will need to weigh the sash on a scale and refer to the chart under the Series 500 product description. |
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Emily from SWISCO responded:
March 27, 2023
I'm afraid the marking on your windows doesn't tell us anything about the hardware it uses. However, our recommendation above remains the same. |
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Emily from SWISCO responded:
March 29, 2023
All of our contacts are located in South Jersey so we're not familiar with your area, unfortunately. I am very sorry for the inconvenience. |
