No markings.piece screws to the top corners of window and catches the top of the balance when lowered

A home owner from Sebring,Florida says:
This piece is not broken. The other side is. This allows the window to slide right over top of the channel balance
Thumbnail of the uploaded file named 16788048547091463623877193340533.jpg
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Jasmine from SWISCO responded:

Thanks for posting. Your top sash guides resemble our sash guide pair, part 18-042. Take a look over the dimensions and compare them to your existing hardware. I am confident this is the replacement you'll need.

Detail of 18-042
Detail of 18-042

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