Non Standard Shoe Configuration for channel balance

A home owner from Texas says:
Dear Swisco:

I need to order two 2740 channel blocks completely assembled with balance top 19-005 and balance shoe 15-001. Non tilt window, 1/2 inch. How can I order this configuration? My bottom shoe is not flared like Series 380 or 385. My bottom shoe has the same measurements as your 15-001. Or should I just order the Series 380 or 385?

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Paul from SWISCO responded:
Thank you for posting! It sounds like you will need to have this balance custom made for you. Before we begin, however, can you please confirm the length of your metal channel? Please do not include the plastic attachments in your measurement.
A home owner from texas says:
hi Paul,
My channel balance is 28 inches. This does not include the plastic shoe or top. I have measure the channel balance. The balances I want to replace have 2740 stamped into them.
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Paul from SWISCO responded:
Thank you! I just wanted to make sure. Please take a look at our S395-28 with the 2740 option.
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