Tom from SWISCO responded:
June 21, 2016
Thanks for posting! This is not the S385-35, this is a special type of balance that will need to be custom made. This shouldn't be an issue, as this isn't terribly uncommon. I just want to clear up a few details before we continue.
Let's start with the length. Can you confirm the exact size of the metal channel? This kind of balance usually ends on the 5/8", not 1/2". Based on your stamp, it should be 34-5/8". Let me know. You also say that the current balance broke after only a year, which makes me think the 3420 spring strength option is not strong enough. Can you tell me the exact weight of your sash? It would be best to place it on a scale to get the weight, that way we can know exactly what strength will work for you. Finally, please tell me how many you need. |
Tom from SWISCO responded:
June 22, 2016
Awesome, I appreciate the clarification. That makes a lot more sense now, and it also makes things a lot easier moving forward.
I'm also glad you confirmed the weight of your sash. It appears your earlier suspicions were well founded; a stamp of 3420 is only meant to hold sashes weighing 12 through 17 pounds! I think we should bump you up to the 3430 option, which is for sashes weighing 17 through 22 pounds. This aligns with your original request, but I just wanted to double check that this is okay before we proceed. Once you confirm, I'll go ahead and email you a custom product that you can add to your cart and you'll be all set! |
Tom from SWISCO responded:
June 23, 2016
I've just emailed you the custom product link. Thanks again for considering us, and please let us know how it works out!
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