Hi, My name is David I'm trying to find the parts that i need to fix my windows, but I'm not sure what exactly do i need.
Attached are some pictures of the non tilt balance, i took one off and the numbers on it are 20-4-10 that's all the information that i found on the balance hope you can help me with that I've been trying to find them with no results.
Thank you!!!
Have a great day!!!
David.
Hi David, thanks for writing in. I think we can help, but I'll need to confirm a few details.
First, can you please tell me the length of the metal channel? When determining this dimension, please disregard the plastic attachments.
Next, can you tell me the weight of your window sash?
Finally, I need to confirm the dimensions of those plastic attachments. It's a little hard to tell in your picture, but it looks as though the top attachment does have wings. If that is the case, you likely have the Series 385 or Series 380. We'll need to ascertain the dimension of the bottom shoe to determine which one it is. Take a look at the picture below for more detail.
Thanks for getting back to me with that information. It looks like you would need our S385-21 with the 2040 stamp option. Let me know if you have any further questions!
