Length of metal piece is 26 13/16 inches not including plastics pieces. One plastic piece is 1 5/16 not counting those 2 little pieces in metal track: and other is 3/4 inches not counting the curvy piece under the track
its marked 26 3 CP CALDWELL
help me figure out what to order. Thanks
Non tilt window
Home Owner from Hawaii
Jul 23, 2025 4:28 pm
4 user uploaded images
6 Replies
Emily from SWISCO
Jul 28, 2025 1:16 pm
Hi there!
Thank you for reaching out to us. The length of the metal channel is strange. It should be 27", based on your old stamp. It couldn't hurt to double-check, just to be safe.
We would also like to see an image of the inside of the balance’s metal channel, where the innerspring connects to the pulley mechanism; this connection is located in the middle of the channel. Additionally, can you confirm the depth of the bottom shoe, as shown below?
Profile view of a winged balance attachment
Home Owner from Hawaii
Jul 28, 2025 8:28 pm
Length does appear to be 27"
depth of shoe is 1 1/8"
see attached pics
depth of shoe is 1 1/8"
see attached pics
2 user uploaded images
Emily from SWISCO
Jul 29, 2025 8:28 am
Thank you! Your balance appears to match the S380-27 or S385-27 with the 2630 stamp option. The difference between them is the depth of the shoe, as shown below. We don't have a winged shoe that's 1-1/8" deep, so it couldn't hurt to double-check just to be safe.
Comparison of the S378, S380 and S385 balance shoes.
Home Owner from Hawaii
Jul 29, 2025 3:31 pm
Thanks. You're always so helpful!
I'll order now
I'll order now
Emily from SWISCO
Jul 29, 2025 3:52 pm
No problem! I'm always happy to help. Please don't hesitate to reach out if you need anything else!
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