Non tilt window balance

A quick learner from Normandy Park, WA says:
November 7, 2020
Hello. The nylon piece in the window balance broke. I would like to order a replacement balance but am not sure which one I need. I think the boots guide is a Caldwell 15P170 and the top guide is a 15P124 but I'm not sure. I have more photos if needed. Thanks for your help!
Thumbnail of the uploaded file named CE17B760-F71A-46A4-BDAB-7BD1445239F2.jpeg
Thumbnail of the uploaded file named FE2BA127-67D3-4426-91BA-D885DC2EFA9D.jpeg
Thumbnail of the uploaded file named 85068978-DF90-4A37-8CEF-352D2B7F6ABD.jpeg
Thumbnail of the uploaded file named CEC78FFC-F8F2-4D72-A774-136489EA8DE9.jpeg
Thumbnail of the uploaded file named C4DF39C0-8B9D-40C5-853A-AD6A8C6FF3F8.jpeg
Profile picture of Casey
Casey from SWISCO responded:
November 11, 2020

Hello,

Both your top and bottom attachments appear to have wings. If so, you could have either an S380-19 or S385-19 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 1840 spring strength options for your replacement balances.

Thank you and let us know if you have any other questions or concerns.



Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
19" Series 380 Channel Balance
19" Series 380 Channel Balance
S380-19
$9.34
19" Series 385 Channel Balance
19" Series 385 Channel Balance
S385-19
$9.34
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.