Emily from SWISCO responded:
December 2, 2021
Hello! It looks like you may have an extended-travel channel balance, which is a special type of window balance that is only available by custom order. To confirm, can you show us some pictures of your bottom fitting from a few different angles? Can you also show us a picture of the metal clip at the end of the cord, along with any stamps on the metal channel? Finally, can you tell me how many of these balances you will need? Thank you! |
Emily from SWISCO responded:
December 8, 2021
Thanks for the additional pictures; we're almost there! Can you just show us a clearer picture of the metal clip at the end of your cord? I can't quite make out the shape of yours from these pictures. Thank you! |
Emily from SWISCO responded:
December 13, 2021
Thank you! It's a bit tough to say from this picture, but I believe your clip is our 62-108 which comes attached to the balance cord. Can you just confirm that your clip looks like ours? If it does, I'm going to email you a custom balance purchase link and price quote right now for (6) of these balances that you can use to place an order on our site. Let me know if you have any questions! |
Emily from SWISCO responded:
December 14, 2021
Thank you! This is an older version of the 62-108 clip so ours will be just fine. You can use that custom order link to place an order on our website at your convenience. |
Emily from SWISCO responded:
December 14, 2021
You'll be able to place your order for (6) of these balances via the custom order link I emailed you. You'll just need to add it to your cart. If you have any questions just let me know. |