Non tilt window parts

Hello there!

Thanks for reaching out to us. We're happy to help with this. I'm afraid your balance is too damaged though, particularly the bottom fitting. Can we see an undamaged version removed from the window? Is there a stamp printed on the metal channel?

As for the top sash guide, the 18-110B comes to mind. Take a look and see if the specifications match what you need.

Alternate view of 18-110B

Our Series 351 and Series 390 come to mind. The difference between these parts is the depth of the bottom shoe so you'll have to measure as shown below. The 2220 stamp is calibrated for a sash weighing 8 to 12 pounds and you say the window is hard to move up and down so I wonder if you have the wrong strength option. We recommend you weigh the window sash on a scale to be sure. 

Comparison of the S351 and S390 balance shoes.