Non tilt window replacement parts

A contractor from Atlanta GA says:
I am looking for replacements for metal frame non tilting windows.
A customer submitted photo of a balance and attachments.
Profile picture of Mike
Mike from SWISCO responded:
I apologize for the inconvenience, but this specific series is no longer available. The only option we do have available at this time is to replace your current Series balance with the SWISCO 500 Series Balance using the 17-012 #32 Bracket.
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