Hello,
I am trying to locate replacement balances for my Norandex windows. They were install about 19 years ago. The windows themselves are fine but the parts in the balances are worn and broken.
I have contacted a few distributors but they only sell replacement windows. If you think you can help with my problem, please contact me.
Thank you,
Richard
Bob from SWISCO responded:
May 4, 2020
Hey Richard. This looks like a Series 380 or Series 385 Channel Balance. The only difference between these two kinds of balances is the depth of the bottom nylon shoe, so compare both with your old hardware to see what matches best. To know what length you need, measure the metal channel, but do not include the nylon fittings in this measurement. You'll then need to choose a stamp option. Look for a stamp code on the metal channel. If you're unsure, obtain the exact weight of your window sash. You can then match that exact weight with one of the weight ranges listed alongside each stamp option on the product page. |
Hi Bob,
Thanks for getting back to me. The metal part of the balance, not including the plastic ends, is 35". I did find the number 3435 stamped into the metal. I have no way of knowing if I have a Series 380 or Series 385 channel balance. I'm hoping they come fully assembled and ready to install. If not, I'll need everything to make a complete assembly.
I will need 12 balances for all 6 of my windows. If you have enough info now to determine exactly what I need, please let me know and I'll get back to you with shipping and payment info.
Thanks again,
Richard
Bob from SWISCO responded:
May 5, 2020
Hey Richard. Yes, all our channel balances come fully assembled out of the box and ready to install. The difference between the Series 380 and the Series 385 is the depth of the bottom nylon shoe. This can be thought of as the heel-to-toe measurement. For the Series 380, the bottom nylon shoe has a depth of 1". For the Series 385, the shoe is 1-3/32" deep. The picture below illustrates this. Finally, your stamp option of 3435 is a little weird. Can you provide the exact weight of your window sash? That will tell us what stamp option you should use. Many thanks. Comparison of the S380 and S385 balance shoes.
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Bob from SWISCO responded:
May 6, 2020
Hey Richard. Thanks for being thorough and checking this. If the shoe depth is 7/8", then I actually recommend we go with custom built balances that have the 15-029 7/8" shoe attached. We'd be happy to do this. I just want to get all the details sorted before I go ahead and write up a quote for you.
From there, we can get this going for you. Thanks for bearing with me, Richard. |
Bob from SWISCO responded:
May 6, 2020
Hey Richard. Thanks for confirming those final details. I just sent you an email with two custom links for the following:
Let me know if you have any questions prior to ordering; note that these custom balances are non-refundable, so it's best to double-check everything one last time before proceeding. If you have trouble removing and re-installing the sash when installing these new balances, see if the guidance video below helps. Thank you too for the very kind words too; it's nice to be able to help people get what they need, especially with balances that are this particular. Let us know if you need anything else! |
Bob from SWISCO responded:
May 7, 2020
Sounds good Richard. If you have any other questions, we will be here. Thank you. |
Hey Bob,
I received the replacement balances today and the installation went very smoothly. They work great! I still have one issue, and it has nothing to do with the parts you sent. They were perfect! While reinstalling the small window, I noticed one side wouldn't catch the balance when I pushed it down. I then discovered that the plastic part on the inside edge of the window at the top was broken. I've attached a picture of it. If you could find a replacement for that, I can get that last window completed.
You guys have been great! I live in a community of 730 condos and I'm sure others are having similar problems because they were all built by the same contractor. I'll pass the word around and hopefully you can help others like you've helped me.
Thanks again!
Richard
Bob from SWISCO responded:
May 11, 2020
Take a look at our 18-161. Go over the dimensions and see if this matches what you need. |
Bob from SWISCO responded:
May 11, 2020
Awesome, Richard. Let me know if you need anything else, and many thanks for your business; we appreciate it. |