Norco/Jeld-Wen Sash Pack Jam balance

Quick Learner from Ohio

I need a replacement balance with these dimensions.

Not sure if the channel length is usually rounded off up or down to 26 or 27.

Channel length 26.625 26-5/8"

ribbed

5/8"deep, 9/16" wide

24RB-BS1 stamped

Window opening 32"x 54"

Please see attached images.

Stephen 

3 user uploaded images
4 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

We'd be happy to look into this for you but we would need to see your balance assembly fully removed from the jamb to compare to our replacement options. See the video below to assist you. I would also recommend confirming the exact weight of the window sash since your stamp code does not correspond to the strength options generally used with these types of balances. Thank you! 

Quick Learner from Ohio
disasssmbled
see 4 attached images

Window weight 20.3 lbs.
4 user uploaded images
Casey
Casey from SWISCO
SWISCO
Expert

Thanks for getting back to us. I consulted with one of our senior experts who has many years of experience working with these types of window balances and, unfortunately, they determined that we would not be able to supply a version of the S751 channel balance with a 26-5/8" metal channel like yours. We also do not believe that one of our even-inch replacements would work since balances with precise lengths like yours are generally made to accommodate the exact specifications of the window. 

If you haven't already, you may want to try reaching out to Jeld Wen directly to discuss your options. I'm sorry that we won't be able to assist with this repair but please let us know if you have any other hardware questions. Thanks for posting. 

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