Novatech discretion Parts

Question

hello, it seems the wheels have failed on my novatech sliding door.  I am looking for replacement parts and instruction on how to remove the door from its track.

Emily · Accepted Answer

Hello there!

Thank you for reaching out to us. We'd be happy to help, but we'll need to see a complete and undamaged roller assembly removed from the door. Written-out dimensions will be helpful, too. In the meantime, take a video below, which goes over how to remove the door.