Novatech sliding door wheels

Home Owner from Avon, Indiana
I have a novatech discresion sliding door and need to replace the wheels for the main door. Can you help me identify the correct part?
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8 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello there! Thank you for reaching out to us. We'd be happy to see if we can help with this project. However, I'm afraid the roller being installed obscures the design of the part. Could you remove a complete roller assembly and show us some photos? Written-out dimensions would be a great help as well. 

In the meantime, we've related some videos on this page that you may find helpful. 

Home Owner from Avon, Indiana
Hi Emily,
Unfortunately I think getting this door out may be harder than most. I was hoping that you might be able to look at a part list for the door so I can have the part in hand when I remove the door and minimize the time that there's an open door. Do you have experience with this model, Novetech Discretion?
Emily
Emily from SWISCO
SWISCO
Expert

Unfortunately, we aren't familiar with this brand of door or the hardware it may use. Seeing the roller removed from the door is the only way for us to confirm if we have a match or not. I truly wish there were an easier way.

Home Owner from Summersville
Were you able to find the correct part?  I have the same door and the rollers have also went bad.
Emily
Emily from SWISCO
SWISCO
Expert

I'm afraid we don't know whether the original poster found the roller they needed. We'd be happy to help with your inquiry but we must see photos of the roller assembly removed from the door, including dimensions. 

Home Owner from Summersville
The door model is a Novatech Discretion 11336-02
Emily
Emily from SWISCO
SWISCO
Expert

We don't know what rollers this door uses, unfortunately. Photos of the complete roller assembly removed from the door are the only way for us to confirm whether or not we have a comparable option. 

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