The nylon glide for my 1977 Pella casement broke in half and I have lost the half that is under the window sash. I have removed the screw head that stops the window from opening too far and I have slid out the serrated half of the guide. Can I buy a new nylon guide and slip the whole thing back without requiring a Pella guy to come to the house and investigate the problem for a fee? If this doesn't work would a new a pivot hinge shoe be needed?
One of these pictures shows piece attached to bottom of sash that sits on top of missing broken off part of glide.
I gotta learn how to send all photos at once
Tom from SWISCO responded:
December 19, 2017
This looks like our 39-371 hinge shoe pair, made for Pella windows. Look it over and see what you think. You should be able to replace it without needing a Pella rep to come out, but let me know if you need help. We'd be happy to walk you through it for free.
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