Tom from SWISCO responded:
May 31, 2017
Thanks for posting, Justin. I think we can replace this, but I'm having a hard time making out that plastic shoe. Could you show us a clear picture of it from a few different angles? I'd preferably like to see it undamaged and out of the window.
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Paul from SWISCO responded:
June 5, 2017
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Paul from SWISCO responded:
June 6, 2017
Thanks for getting back to us. Were you able to get the sash weight I requested? Since you're in a hurry, I can send you a custom order link for these balances with a Red Tip color option, which is common, but this is just a guess. Without knowing the weight of the sash I don't know if this is the best spring strength. Two balances with a Red Tip color option can hold sash balances weighing 8 through 21 pounds.
Concerning the metal forks, I don't think you will need them. We won't be able to supply them, anyway. They were discontinued in the 1990's. When I used to repair these this kind of window, I would first remove the sash, then replace the bottom sash clips (17-014 and 17-015, if you need them) and balances. Then I would install the sash back in the frame and have a friend hold it up while I give the spiral an extra three extra turns (you should feel tension building). I would then slide it into the bottom sash clip. In will send you a custom order form for 12 of these balances, but I still highly encourage you to weigh your sash to confirm that the Red Tip color option is correct. |