Old Aluminum Windows Repair

A home owner from St. Louis, MO says:
July 17, 2019
I have two old aluminum windows that won't stay open and I need new non-tilt spiral balances. I have never done this repair before. The balance is 5/8" wide and 25" long and the tip looks white color (see Balance.jpg). I think I also need to replace the shoe at the bottom of the window that the balance connects into. Can you make sense of what you see in BrokenWindow.jpg and point me to the shoe that I need? I attached two pictures of a working window that may help (WorkingWindow-1 and WorkingWindow-2). Do you have any videos or instructions that could help me in my repair?

I went through your catalog and think I need the following. I'd appreciate any help and confirmation:

https://www.swisco.com/26-inch/pd/Series-500-Spiral-Balance/S500-26

https://www.swisco.com/Spiral-Balance-Shoe/pd/Replacement-Sash-Support-Spiral-Balance-Shoes/15-009
Thumbnail of the uploaded file named BrokenWindow.jpg
Thumbnail of the uploaded file named Balance.jpg
Thumbnail of the uploaded file named WorkingWindow-1.jpg
Thumbnail of the uploaded file named WorkingWindow-2.jpg
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Tom from SWISCO responded:
July 24, 2019

Thank you for your patience during this busy season. I agree, our 15-009 looks similar to the shoe I see in your photo, but it's tough to be 100% sure while it's still installed. I think it's our most promising match but you may want to try to remove yours just to be certain beyond any doubt.

As long as the diameter of the tube is 5/8" then our Series 500 is the best option for you.
Spiral Balance Shoe
Spiral Balance Shoe
15-009
$2.07
26" Series 500 Spiral Balance
26" Series 500 Spiral Balance
S500-26
$9.17
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
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How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
GUIDE
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