Old Kinco Windows from house built in 1984

Thanks for contacting us. I'm afraid I'm not sure what your question is. Can you go into more detail? Was there a specific part for your window you needed? If so, we'll need some photos of it to identify.

Ah, I see. This makes sense now. Are the nylon fittings on either end of the metal channel identical between all of your balances? If so, see our Series 390. This has a 19-002 top and 15-001 bottom nylon fitting. Carefully look over our measurements and photos to confirm that these are the same. I think this looks like it could be it, but it can be tricky to eyeball sometimes. I highly recommend confirming.

If all of your balances are the Series 390, then you can browse our selection of lengths on the Series 390 homepage.

In that case, I think you should go with the Series 390. A measurement like that makes me think your shoe was once 1-1/8" deep but wore down from use over the years. It happens all the time.

If you receive these balances and they end up being too deep, then you can always shave them down a hair. 

Awesome, thank you! That means a lot. Please let us know how it works out or if you run into any issues. We're happy to help out as best as we can.

That's a tough one. Other than size, is the window the same as the ones that took the Series 390 we previously discussed? If so, our Series 390 will probably work for this, as well.

From there, we would need to calculate the proper size and spring strength. You don't want to guess, but we have methods you can use to figure it out. Please tell me the height of the visible glass and the exact weight of the sash. With that information we'll be able to determine the proper Series 390 for this window.

The top sash guide in your last few pics doesn't look like the original. It also looks like someone altered it by drilling a hole. The most common top sash guide for Kinco windows is our 18-166. Look this over and see if you could get that to work regardless. 

My pleasure! Let me know if you need anything else.

Ah, I'm sorry to hear you ran into trouble. Your original shoe was 1-1/16" deep, which usually indicates a 1-1/8" shoe that wore down over time. 

I actually just talked to my colleague Jody, though, and it sounds like everything is taken care of. Sorry again about the mixup! We're always here to  help if you need us.

Sounds good! I'm confident we'll be able to get you what you need. We'll let you know!

Thanks for submitting your samples! After reviewing everything you sent us, we recommend our S351-18 with a 1720 stamp, an S351-24 with a 2340 stamp, an S351-35 with a 3430 stamp, and an S351-35 with a 3440 stamp.

The top sash guide is our 18-172. We don't currently have this in black, but we're working on having it made in white and I'll let you know the moment it's available in our inventory.