Old Simonton window side balance

Question

Hi, I need 2 brand new side window balance's for my 15 year old Simonton windows. I have included the window manufacture sticker that is on the upper right hand side of the window. I can not find any markings on my existing balance. I believe with the sticker you should be able to see or have what I need. If there is anything else you would need please e-mail me or call me. Thank-You very much. Robert

Tom · Accepted Answer

Hi there, and thank you for contacting SWISCO. We should be able to replace these channel balances for you; however we need to get some more information first.

Could you provide us with the length of the metal channel itself, not including the nylon tips at either end? Second, would it be possible to get the exact weight of your window sash? These two pieces of information will help us determine the right length and strength of the balance rod you need.

Finally, most likely you need a balance rod from either are S380 or S385 Series of channel balances. This is determined by the 'depth' of the bottom nylon piece. Unfortunately, it looks like in your photo that this bottom piece is damaged. I recommend getting an undamaged version of your balance rod, and then comparing the bottom shoe with the two balances that I suggested above. Thanks.