Older model replacement part

Question

I am looking to replace the shoe on the inside of my double hung. I was not able to find this in the catalog online and wanted to know if there is a replacement for this?

Emily · Accepted Answer

Hi there!

Thanks for reaching out to us. We're happy to look into this, but we'll need more information to ID your pivot shoe. Can you remove an undamaged part and show us a photo? We will also need to know the written-out thickness and width.