Bob from SWISCO responded:
February 22, 2022
This looks like an old rod balance that isn't made anymore, and I'm afraid the specific components are not replaceable. Fortunately, the whole assembly can be replaced with one of our Series 775 Channel Balances. You'll need to determine the following to know which to select:
Let me know if you have further question. |
Bob from SWISCO responded:
March 9, 2022
Sorry to hear you've had trouble with the Series 775 replacements. I think I can help. One reason the locking pin is hanging up might be that the locking pin is not facing towards the inside of the house. Make sure this is so and get back to me. Regarding the balance being too strong for the window, you report the sash weighs 10 pounds. You chose 28B as the stamp option however, which is for balances that can support a weight range of 12 through 28 pounds. Balances that are simply too strong for a light sash will result in the sash constantly drifting upward or being too hard to close. You would have been better off with stamp 2800, for a window sash that weighs 7 through 21 pounds. To return any balances, see our Return Policy here. For 16" old rod balances that support sashes weighing 11.2 lbs, go with S775-16 and a stamp option of 16C, for a sash that weighs 10 through 16 pounds. For the 28" balances that support sashes that weigh 16 pounds, go with S775-28 and 28B, for 12 through 18 pounds. |