One side not attached - so there is tension on one side only (the side with the string attached)

Home Owner from West Virginia
May 15, 2024 12:31 pm

Image 1648 shows the string attached to the part that the window pin rides with.The opposite does not have the string attached. I suppose it broke away or something similar.

I need the solution to having the string attached and how would this be installed.

Can you tell me who the window manufacturer is?

Thank you

DaveĀ 

IMG_1647(1) IMG_1648
2 user uploaded images
3 Replies
Emily
Emily from SWISCO
May 16, 2024 12:45 pm
SWISCO
EXPERT

Hi there Dave. Thanks for reaching out to us. I'm sorry to say we don't sell a replacement for the balance shown here nor do we know the manufacturer of the window. Your best bet may be a local mom and pop type shop who are familiar with windows in your area. I sincerely apologize that we can't be of help with this repair; please let us know if you have any other hardware questions.

Home Owner from West Virginia
May 17, 2024 6:16 pm
Hi Emily , A lot has come to light in the past day. The manufacturer is Marvin. I thought there was a string there, but there's no string. It's just the clutch and I need to pull that window sash out and see if it's damaged. Would you be able to sell a clutch for a Marvin window? Thank you, Dave.
Emily
Emily from SWISCO
May 20, 2024 8:15 am
SWISCO
EXPERT

Oh, I see. I'm afraid we don't sell the clutch you're looking for. Unfortunately, Marvin has exclusive rights to their hardware and won't let us supply. You would have to contact a Marvin dealer directly. Apologies that we can't be of more help and best of luck with the repair. 

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