One side of window broke

You will need to remove the sash so we can see the side load balance you have. To do this on your sash, you need to remove the two top vinyl stops, then raise the sash all the way up to disconnect the balances from the sash. Look over our media guide videos to help you. We will need the length of the metal channel and the number stamped on it. We will also need to see the top and bottom fittings and need the depth of the bottom shoe.

Frank, if the springs and balance ends are fine, then maybe the balance just unhooked when someone raised the sash too high.

Hi Frank, thanks for posting. For the first window, your Top Sash Guide looks like our 18-009. For the second window, your Top Sash Guides look like the 18-181. Compare both with your old parts and see what you think. As far as the Channel Balances go, we can replace both, but they will have to be custom made due to their unique design. For the first window's balances, can you show us the clip at the end of the cord that rests inside the nylon shoe? We need to identify the style of this clip before we get this order made up for you. Many thanks.

Hi Frank. I've sent you an email with custom links to order pairs of both balances you need. Let me know if you have any questions about the orders or the information listed.