Opener for Norco Awning WIndow

A quick learner from Bellevue, ID says:
August 15, 2022
I have several Norco Awning windows and some of the operators are getting worn out. Attached are pictures of one still working. The windows are around 40" wide and the operating arms are around 12" long that push them open. I have attached some photos. I need to know if you have a replacement unit for these operators. The arm length is between 11.5 and 12 inches long depending where you measure from. Can you help me out? Thanks.
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Casey from SWISCO responded:
August 17, 2022

Hello,

We do not currently carry your operator assembly but we would be happy to bring it in for you. First, we'll need you to confirm the length of the track that your operator arms attach to, which should measure 22-3/4" or 30-3/4". That will tell us the operator size needed for your repair. Thank you. 
A quick learner from Bellevue, ID says:
August 17, 2022

Greetings and Thank you. OAL of the track is 30-3/4 inch. I would like to get two of these units so I have an extra when the next one fails. Please get back to me.

Regards,

Steve 

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Casey from SWISCO responded:
August 18, 2022

Great, we'll work on adding this operator to our inventory and will let you know as soon as it is available for purchase. 
A quick learner from Bellevue, ID says:
August 29, 2022

Greetings. Where do you stand on getting this opener? I am needing it now, so checking to see if there has been any progress on you side. Please let me know.

Thank you. 

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Casey from SWISCO responded:
August 29, 2022

Hello,

We are still working on having these made for you. Unfortunately, they haven't been sent to us yet so it will take some time before they are available for purchase. We apologize for the delay. 
A quick learner from Bellevue, ID says:
August 31, 2022
Greetings. Do you have an estimated time frame. "It will take some time" is a pretty open statement. Please let me know.
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Casey from SWISCO responded:
August 31, 2022

Unfortunately, we have not received an ETA from the supplier but we will let you know as soon as we receive an update. 
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Tom from SWISCO responded:
September 20, 2022

Hello! Thanks for your patience while we had stock made up of this part. Our new 39-462 is now online and ready for your review.

Please let us know if you had any other questions!

Dimensions for 39-462
Dimensions for 39-462
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Casey from SWISCO responded:
September 27, 2022

The 36-078C track that is used with the 39-462 operator is now also available on our website. Take a look and thanks for posting! 
Shoe Stud
Shoe Stud
36-078
$6.45
Truth Hardware Operator Cover
Truth Hardware Operator Cover
39-107
$3.30
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Truth Folding Crank Handle, 11/32"
Truth Folding Crank Handle, 11/32"
39-205
$11.70
EntryGard Awning Operator, 28-3/4"
EntryGard Awning Operator, 28-3/4"
39-462
$59.97
30-3/4" Awning Operator Track
30-3/4" Awning Operator Track
36-078C
$21.40
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