Tom from SWISCO responded:
January 16, 2018
Thank you for your patience in this matter as we looked into this. We have not been able to find another operator similar to our 39-020 and 39-021. I'm not sure why yours would be failing after only a few days, but it definitely sounds like these operators aren't the correct option for your window.
One thing I would try first is making sure that the windows aren't binding somewhere else. I would uninstall the operators and then open and close the window manually to see if it still functions. I also don't see any hinges. Are the operators the only things holding the sash to the frame? There should be hinges on the top and bottom of the sash. |