Operator won't fully close window.

A home owner from San Juan says:
Hi: we bought and installed this replacement window hardware (please see photo), but it does not quite close the window completely. It remains open just enough to where we can't lock the window. We installed it in the same holes as the part we removed. Do we need to move it to the right enough that the window fully closes? the old part is exactly the same as the new. It never worked correctly in the first place as it never fully closed the window.
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Dave Sr. from SWISCO responded:

At first I thought you needed to use the 39-362 adapter plate, which is necessary for these operators to work on windows windows made between 1995 and 1998.  However it looks like you do have the plate under your operator already. 

You also say the window never worked correctly in the first place. It could be that the operator was not installed properly when the window was first made. You could try moving the operator over a little, like you mentioned. You also could possibly cut a notch in the side trim so the operator arm does not hit the side. 

If you do decide to cut the side trim, make sure you do not ruin the integrity of the window. You may want the help of a local professional.

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