Operator won't fully close window.

A home owner from San Juan says:
May 10, 2018
Hi: we bought and installed this replacement window hardware (please see photo), but it does not quite close the window completely. It remains open just enough to where we can't lock the window. We installed it in the same holes as the part we removed. Do we need to move it to the right enough that the window fully closes? the old part is exactly the same as the new. It never worked correctly in the first place as it never fully closed the window.
Thumbnail of the uploaded file named IMG_7120.jpg
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
May 16, 2018

At first I thought you needed to use the 39-362 adapter plate, which is necessary for these operators to work on windows windows made between 1995 and 1998. However it looks like you do have the plate under your operator already. 

You also say the window never worked correctly in the first place. It could be that the operator was not installed properly when the window was first made. You could try moving the operator over a little, like you mentioned. You also could possibly cut a notch in the side trim so the operator arm does not hit the side. 

If you do decide to cut the side trim, make sure you do not ruin the integrity of the window. You may want the help of a local professional.
Andersen Split Arm Crank
Andersen Split Arm Crank
39-264
$28.77
Andersen Casement Operator Adapter Plate
Andersen Casement Operator Adapter Plate
39-362
$21.45
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.