Order #1853681

A home owner from Michigan says:

Attached are pictures of what I need and what I was sent. The picture on the order form looks like I ordered the correct parts, but what I was shipped doesn't match the picture, from what I can tell. Existing part has #30842R and the other is 3084IL. Please email or call me to fix my order. 

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Emily from SWISCO responded:

Hello!

It actually looks like you have the correct operator. You'll just need to orient the arms to match the position of your original operator. The video below will explain exactly what I mean.

How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
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