Ordered wrong parts #1054098

We are sorry to hear about your recent order. Let's see if we can help you locate the correct parts so this does not happen again. Looking at your photos, it appears you may have Kinco windows. Our 18-166 top sash guide should work as a replacement and can be fit into these type of windows. For your balance, see our S380-30. This comes fully assembled with a 19-005 top and 15-005 bottom balance shoe. Compare your balance to ours and see if this is a match. If so, you can go with the 2930 option which corresponds to your stamping of "29-3".