Emily from SWISCO responded:
July 11, 2022
Hello! It appears you have either our S380-24 or S385-24 channel balance. These two parts look similar but each has a different bottom shoe size. The Series 380 has a 1" deep shoe, while the Series 385 has a 1-3/32" deep shoe. Measure as shown below to determine the best match. You will also need the 2320 strength option. Comparison of the S380 and S385 balance shoes.
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