PGT 4000 single-hung window balance

A quick learner from Orlando, Florida says:
length: 24 inches
channel width: 1/2 inch
stamp: 23DS(BMI)ME 30

User submitted photos of a window balance.
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Tom from SWISCO responded:
Thanks for posting. This balance looks like a good match for our S395-24 channel balance, but I"m not so sure about that stamp. Is your sash 30 pounds? I recommend weighing it on a scale to confirm. If so, I recommend our 2360 option.
A quick learner says:
Replying pretty late, but...

The sash is 30 pounds.

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Tom from SWISCO responded:
Hello! In that case, our 2360 option may work. This can carry a sash weight of 27 through 30 pounds.
A home owner from Orlando says:

The balances arrived and fit perfectly. However, we noticed that the plastic piece screwed to the top of the window channel - the piece that actually engages the top of the balance - is broken. So only one side of the window engages the balances and removes it from the clip.

Do you sell this part?

Thank you,

User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
Hey, Nick! Glad to hear that our balances worked for you. Thanks again for the order. For this top sash guide, see our 18-015 and compare our measurements to yours. This is often used by PGT.
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