I spoke with PGT directly and they do not have parts in their warehouse for this model. Can you help me? I need a casement window operator for PCT Casement Window Series 740 & 640 (numbers found on a silver label inside the window). Window color is white.
Photos are attached.
In addition to the operator, there is a plastic slide that the operation arm plug into on the window that also needs replacement.
Many of the windows rubber seals wearing out and need replacement as well.
Thank you
- Gary
Thank you for your patience during these busy holidays, Gary.
It's difficult to ID your operator from these photos, but the design reminds me of the 39-330. Look it over and see if you agree.
Ultimately, you will want to remove the operator from the window to confirm that this is a match. Too many important details are obscured in these pictures.
Thank you for your reply. The operator you are referring to is not a match. I have attached additional pictures. I hope this helps.
I also have a few questions and would like to speak with you directly.
Thank You
Gary
Thank you! These new photos are perfect, thank you so much!
My top recommendation now is the 39-253RB. I'm very confident that this is the part you want for your window. Note that this is the newer Encore style that Truth makes, meaning that it doesn't have a cover permanently attached like your old ones; instead, that's sold separately under the 39-452.
Sure thing! That black slider would be our 39-529, which is fully compatible with the above operator.
I'm afraid I don't know what seal is used on this window. The only way I can check to see if we have a match is to see an undamaged sample removed, which I know will be difficult since it's so deteriorated. I would try your best to get an intact sample and show me the end profile. I can then check to see if we sell anything in the same style.
More photos to consider of my window hardware.
I unfortunately can't really make it out from these photos, either. It's just a little too damaged. The insert itself appears to be missing from these photos, so right now I don't know how it's supposed to install.
For now, see our 58-135. This has a "T" shaped insert and is meant to install by sliding into the track from the end. See if this is a match for your original sample.
Hello, Gary. I'm afraid that it's not possible to ID this weatherstripping as long as it's installed. You will need to remove a small sample to measure and review the shape of the end profile, as shown in the diagram above for our 58-135.
If the ends of the weatherseal channel are sealed then you will need to make notches to allow for removal. The video below will show you how this can be done.
I'm sorry to hear about the trouble, Gary. I have seen your old operator before and it is unfortunately not made anymore. I do think the part that Tom recommended is our best option and you still may be able to get it to work, but it will take some handiwork.
Specifically you could cut the opening in the frame where this installs to be a little larger and then use a piece of AZEK trim at the bottom of the sill. That would let the new operator install.
However, this is not necessarily a guarantee and I would only recommend trying this if you have the assistance of a handyman or if you've done something like it before. It can be tricky.
If that's not something you want to try, I fully understand. You can return it for a refund instead, but we unfortunately don't have anything else that might work better. See our return policy here.
Sounds good. Please let me know if you had any further questions and I'd be happy to assist.
