PGT Casement Window latch

Professional from Naples, FL

Jan 25, 2017 12:20 pm

I work for a builder and our client has PGT Casement windows and the latch on one is broken. PGT no longer makes this latch nor knows anything about getting one. I have contact a window parts specialist, but haven't heard back. I read through some of your threads and it seems that you have had similar questions.

Thank you for your help.

Winnie
Project Coordinator

User submitted photos of window hardware.

5 Replies

Dave Sr. from SWISCO

Feb 1, 2017 10:47 am

Please see our 38-036 lock. This might match up to your part. Just check to see if the mounting holes and other dimensions match up to yours.

Professional from Naples, FL

Feb 1, 2017 11:47 am

We purchased the 38-036 locks, and they fit perfectly, and in my opinion, are much nicer than the PGT originals. The only note that I have is that we needed the casement lock shims, which I ordered yesterday.

Quick Learner from Largo, Florida

Apr 12, 2023 5:12 pm

I have the same problem with my PGT Casement Windows. I am surprised and disappointed that
PGT did not do more to help with this problem. I will definitely let others know about their
lack of customer service. I will try the #38-036 as mentioned above.
Question What are the casement lock shims?
Thank you for your help.

Tom from SWISCO

Apr 17, 2023 8:15 am

Hello! The casement lock shim is the 38-036S. This goes behind the 38-036 during installation and helps pad out any gaps that might interfere with installation. It isn't always necessary, though, so keep that in mind.