PGT WINDOW BALANCE AND TOP SAH GUIDES

A handy person from FLA says:
We need balance and guides for our windows
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Casey from SWISCO responded:

Hello,

We'd be happy to help but we would need to see the attachment on the opposite end of the balance as well to identify a possible replacement. 

As for your top sash guide, you can start by carefully comparing the dimensions of our 18-015 to yours and let us know if there are any discrepancies and what yours measures. Thank you!


A handy person from FLA says:
18-015 does not look like ours, plus the we measure one inch. Also we have 5 windows and the balance is different...the number is 2940...picture included.
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Casey from SWISCO responded:

Your balance looks like our S395-30. Take a look and see how they compare. As for your top sash guide, I'm going to have our senior expert take a look and see if they can offer any other recommendations. Thank you. 

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Paul from SWISCO responded:

Do you know what PGT window series you have? The 18-015 that Casey recommended is used for their 4000 Series window. There could be minor changes from your old top sash guide to their new style. You might have to notch one side to fit your sash. 


A handy person from FLA says:
Not sure the condo was built in 1990...is this information on the window?
Thank you
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Paul from SWISCO responded:

There may be a sticker on the window or inside of the frame with this information. 

A handy person from FLA says:
There is no sticker on window or frame...anyway around this. If I do place order, I have to pay return shipping and handling and restocking fee?
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Paul from SWISCO responded:

It seems like the 18-015 would be our best replacement option. You are welcome to give it a try but you would be responsible for the cost of shipping them back if they don't work out for you. There is no restocking fee. You can view our full return policy here. Thanks for posting. 

A handy person from FLA says:
Thank you for your assistance...we did place an order and everything worked great!!!!!
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