PGT Window balances

A contractor from Port St. Lucie, FL says:
Can you help me identify the correct part to purchase from you. I believe these would be a S395-30 in 2910 weight rating
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Paul from SWISCO responded:

Yes, your PGT window does use Series 395-30" side load balance, but the spring weight on your channel is (29 2), so you need (2920) spring weight for a sash weighing between 12-16 lbs.

A contractor from PSL, FL says:
Paul, thanks will order soon. Just waiting on one more discussion I submitted with pictures to make sure I get the correct parts
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Paul from SWISCO responded:

No problem, thank you for shopping with us. 

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