PGT Windows with Broken Balances

A quick learner from Nokomis says:
October 13, 2020
Have several PGT windows where the balancer stop is broken. Is this part available? I also need replacement balancers I have attached pics to assist.
Thumbnail of the uploaded file named 20201013_142555.jpg
Thumbnail of the uploaded file named 20201013_142609.jpg
Thumbnail of the uploaded file named 20201013_142727.jpg
Thumbnail of the uploaded file named 20201013_142742.jpg
Profile picture of Tom
Tom from SWISCO responded:
October 19, 2020

Your top sash guide is similar in design to our 18-015, but I recommend reviewing the dimensions we show on the 18-015 store page to confirm.

I'm not sure about the balance. We have dozens of different balances with that stamp. It's not a product code or anything, it just indicates the strength of the spring.

In order to figure out what Series this is, I need you to remove an undamaged version of this balance from the window and show me clear pictures of the top and bottom nylon fittings. I will also need to know the dimensions of these fittings. The video below will explain exactly what we need.
PGT Top Sash Guide
PGT Top Sash Guide
18-015
$2.98
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.