PGT top sash guide and balances needed

A quick learner from Palm Bay FL says:
Looking for PGT top sash guide and balances. Window label is SH4000. Letters on the balances are "36 4 EBS1". The metal part of the balances are 37" long. Thank you.
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Tom from SWISCO responded:

Hi there! Your balance appears to be a match for our S395-37 channel balance. Look it over and see what you think.

As for the top sash guide, start by looking at our 18-166 and see how well our dimensions match yours.

A quick learner from Palm Bay FL says:
Thank you.
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