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Casey from SWISCO responded:
March 17, 2020
Hi there, Doug. I am confident we can help locate a good replacement. It sounds like your balances may still be installed in the window. If so, we need for you to remove them and upload some images of the complete balance for us to see. I will post a video below on how this is done. We will also need for you to confirm the metal length measurement of the balance. Make sure to measure the metal length only, not including the nylon fittings. Thank you. |
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Casey from SWISCO responded:
March 18, 2020
Sounds great, thank you. |
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Casey from SWISCO responded:
March 20, 2020
Thanks for getting back to us with photos. Have a look at our S380-30 and S385-30 channel balances. Depending on the 'depth' measurement of your bottom balance shoe will determine which of the two balances is the better match. Measure the depth of your bottom shoe, the way is shown in the diagram below, to confirm you're measuring your part the correct way. Whichever one chosen will use a 2960 option that holds a sash weight of 32-35 pounds. 
Alternate view of 15-004
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Casey from SWISCO responded:
March 20, 2020
That's great news, Doug. Be sure and get back in touch with us and let us know how everything worked out for you. |
Hi Manuela -
Thanks much and the picture really helps as well.
I agree with you that the 2960 option is the way to go - the sash SEEMS to weigh 30 pounds, but I am not as strong as I used to be...
Based on your picture, I believe our measurement is 1 3/32.
Hope this helps! Thanks much! Doug
