Paella window balance springs

Question

Hello,

I hope you're having a nice day.

I'm looking to replace the balance springs on the Pella windows, but I don't know where to go to find them.

The contractor told me these were good quality windows, but the spring broke on the first time I tried to open any of the windows.

I didn't bother calling the contractor back because clearly they were either installed incorrectly or were really low quality in the first place, or both.

If you have something that would work, I would be willing to try it out. If it fails again, the windows are going to be replaced.

I'm interested in a couple of sets of higher quality replacement springs, if you can provide some.

If you don't have anything, my only choice might be to replace the entire window and sash.

Thanks for your help, have a wonderful day!

Steve.

Emily · Accepted Answer

Hi there, Steve.

Thanks for reaching out to us. You shouldn't have to replace the window if the balances are all that's broken. In order to help, I will need to see a photo of the pivot shoe removed from the window track. That will allow me to identify the compatible balance hardware. If there aren't any cutouts in the window already then you will need to make one as shown in the video below. Could you also weigh the window sash and tell us the precise weight?