Part # 11500-3 2 RH

A quick learner from Florida says:
I'm trying to replace this part. I purchase part number 39-278 And it doesn't work. The window locks about 1 inch from closing all the way. What is the correct part number that I should've purchased? Can I return the parts I already purchased? Do you also sell the round clips?
Thumbnail of the uploaded file named 004BB650-638E-4C37-936D-BA96BFA1A70C.jpeg
Thumbnail of the uploaded file named 723A9FEA-0044-4FB7-85C8-D2F1C56351AF.jpeg
Thumbnail of the uploaded file named E2109805-1D43-42C2-9BB5-32F2D159249B.jpeg
Thumbnail of the uploaded file named B42D9193-AA02-4053-8B7C-FFBBFDA4D33C.jpeg
Profile picture of Emily
Emily from SWISCO responded:

Hello!

I can't make out the holes for the top tab. If it's a double hole, please see our 39-057 and 39-058 . Carefully review the dimensions and compare them to your current operator to see if this matches up for what you need.

As for the round clip you mention, could our 33-206 be what you need? Look it over and see what you think.

Dimensions for 39-057
Alternate view of 39-057 Stanley Operator
A quick learner from Florida says:
Thanks. What about returns?
Profile picture of Emily
Emily from SWISCO responded:

You can view our return policy here , just in case.

How to Replace an Awning Window Operator [1080p]
How to Replace an Awning Window Operator [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.