Part for Sliding door in a 50 yr old house

Question

I ordered a part from you but it was not the correct part The order is 3560728 10/10/26. Item 23-193. I wasn't sure if you had a part comparable to the part shown in photo. I do need to return incorrect part. Should I call to start the return?

Tom · Accepted Answer

Thanks for reaching out to us. Your old roller looks closer to our 23-161 to me, which is compatible with the 23-162 mounting bracket (sold separately). Make sure to review all dimensions before you buy anything to verify that they align.

As for making a return, you can see our return policy here.