Part help please

Quick Learner from USA
Hi, I'm having a hard time identifying this casement window crank with arm and the track. The problem with it is that the arm keeps popping out from the track as it seems like the plastic bushing that slides on the track is worn out.
Just wondering if you sell a replacement part that will keep this from happening or offer any advice.
I'm attaching a few pictures, really appreciate your help.
Thank you


Yes the operator is working it's just the little rubber round gromit that the end of the arm connects into on the track. I'm sending you a picture of it, I'm pointing at the little piece that slides back-and-forth in the track that seems to be worn out as the arm likes to pop out of it when I'm trying to open or close the windows.


Yes I've looked over here but unfortunately not much to choose from here on the island.
Do you possibly sell the replacement track with the piece inside of it already that I could purchase? Or is it only a complete whole new set up? And if that's the case do you have something you can recommend that I can purchase?
Sorry I'm just not very knowledgeable about these windows as we just bought this house and I can't find much information on them.
Thank you again
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2 Replies
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hey there,

Thanks for posting! I'm happy to take a look into this to determine if we have the replacements you'll need. Although, I will need to see clear photos of the entire operator, from a top down view to make the best repair recommendation. The photo should display the arm (detached from the bottom of the window) and the base of the operator.

Please don't hesitate to reach out with any other questions.

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